Perspective-taking—imagining situations from another person’s point of view—can help service workers navigate challenging interactions with difficult customers.
Researchers can improve marketing strategies by learning how different neurophysiological responses can be used to predict distinct marketing outcomes.
Proponents of AI argue that it gives employees better feedback than a human boss, but detractors worry that it erodes trust between employees and their management.
When a home-sharing host’s initial interactions with guests reflect a personal touch, the trust established fortifies the relationship in the event of later service failures.